ViciDial Basic Queries

1)      Calls Recording location and how agents can extract recordings.

 

Calls recordins are stored at /var/spool/asterisk/monitorDONE/,

 

 

2)      Procedure of uploading leads and format.

 

You can uploaded leads from admin panel -> Lists -> Load New Leads
You have to select list id which you want to use for leads and also set
country code in Phone Code Override,
So it will load that country code for all leads,

 

3)      Agent webinterface outbound calls dialplan management.

 

You can set dialplans from vicidial admin -> Admin -> Carriers ->
your provider name.
Here you have to set dialplans to use your trunk which you have set in this
provider.

 

 

4)      Barging and Whispering of calls.

 

You can do barging and whispering from the realtime screen of the
admin portal for the campaign.

 

 

5)      How an agent can transfer the call to another agent.

 

When you get live call on agent screen after that by just input
agent's ext. no. and then dial with customer, it will transfer the live call
to agent which you have entered for transfer.

 

 

6)      Proceedure of restarting the dialer and other services.

 

 

All services are set already in startup so, normally it will work
while restarting server without any issue,
But if you want to do manuall restart then you can stop asterisk and then
server will automatically stop other services
and then you can go for reboot.