CronJob Setting for OTRS

To See type the command

crontab -l -u otrs (--l for list --e for edit)

[root@server ~]# crontab -e -u otrs

# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# check daily the spool directory of OTRS
#10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
# --
# cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch emails every 10 minutes
*/2 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
# --
# cron/rebuild_ticket_index - rebuild ticket index for OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# $Id: rebuild_ticket_index.dist,v 1.10 2009/11/09 15:24:13 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# just every day
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null
# --
# cron/session - delete old session ids of the OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# $Id: session.dist,v 1.12 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# delete every 120 minutes old/idle session ids
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null
# --
# cron/unlock - unlock old locked ticket of the OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# $Id: unlock.dist,v 1.11 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# unlock every hour old locked tickets
*/5 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null